Pickup Privacy Policy

Effective Date: Jan. 1, 2025
Last Updated: Oct. 17, 2025

1. Introduction

Welcome to Pickup (“we,” “our,” “us”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use the Pickup mobile app, website, or related services (collectively, the “Service”).

By creating an account or using Pickup, you agree to this Privacy Policy and consent to our collection and use of your information as described below.

2. Information We Collect

A. Information You Provide

When you use Pickup, you may provide the following:

Account Information: Name, email address, phone number, date of birth, and password.
Profile Details: Profile photo, location, favorite sports, skill level, and availability.
Payment Details: Processed securely by third-party providers (e.g., Stripe, Apple Pay, Google Pay). We do not store your complete payment information.
Communications: Messages or content shared with other users or with our support team.
Phone Number and Text Message Consent:
When you sign up, you opt in to provide your phone number for account verification, security authentication, and event-related notifications (such as game invites or reminders).
By creating an account, you consent to receive SMS text messages from Pickup for these purposes. You may opt out at any time by following the instructions in the text message or contacting support at support@pickupgames.co. Standard carrier rates may apply.

B. Information Automatically Collected

Device and App Data: Device type, operating system, unique device ID, app version, and crash data.
Usage Information: Game participation, activity logs, in-app interactions, and search history.
Location Data: With your permission, we collect your GPS or approximate location to show nearby games or players. You can disable location access in your device settings.
Cookies and Tracking: If you use our web platform, we use cookies and similar technologies for analytics and session management. You can manage cookies in your browser settings.

C. Information from Third Parties

We may receive limited information from:

Social login providers (e.g., Google, Apple, Facebook)
Analytics partners (e.g., Firebase, Google Analytics) for aggregated usage insights
Payment processors for transaction verification

3. How We Use Your Information

We use your information to:

Create and manage user accounts
Verify your identity through phone number authentication
Connect players for local pickup sports and manage event participation
Send game invitations, updates, and reminders via SMS or push notifications
Process payments and send receipts
Improve, personalize, and optimize our Service
Ensure user safety and enforce community standards
Comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information under the following legal bases:

Contractual necessity: To provide you access to and use of Pickup.
Consent: For optional data, marketing communications, and location tracking.
Legitimate interest: To ensure safety, prevent fraud, and improve services.
Legal obligation: To comply with applicable laws.

5. How We Share Your Information

We do not sell your personal information.
We may share information as follows:

With Other Users: Limited profile info (e.g., name, photo, favorite sports) to facilitate connections.
With Service Providers: Cloud hosting, analytics, text messaging, and payment processing providers who are bound by confidentiality obligations.
For Legal Reasons: To comply with legal requests or protect rights, property, and safety.
With Your Consent: When you explicitly authorize data sharing with other apps or services.

6. Data Retention

We retain personal information as long as necessary to provide the Service, comply with legal obligations, and resolve disputes.
You may delete your account at any time in the app settings or by contacting privacy@downloadpickup.com. Data will be deleted within a reasonable period, except where required by law.

7. Security

We use reasonable physical, technical, and administrative safeguards (e.g., encryption, secure storage, and access controls) to protect your data.
However, no system is completely secure. You use the Service at your own risk.

8. Your Rights and Choices

Under the GDPR (EU/EEA Users):

You have the right to:

Access, correct, or delete your personal data
Withdraw consent for processing (e.g., for marketing or SMS)
Request data portability
Object to or restrict processing

To exercise your rights, contact us at privacy@pickupgames.co.

Under the CCPA (California Residents):

You have the right to:

Know what personal information we collect and how we use it
Request deletion of your personal data
Opt out of data sharing with third parties for marketing
Not be discriminated against for exercising your privacy rights

To submit a request, email privacy@downloadpickup.com.
We will verify your identity before processing your request.

9. Children’s Privacy

Pickup is intended for users 13 years and older.
We do not knowingly collect data from children under 13 (or under 16 in the EEA).
If we learn that we have collected such information, we will promptly delete it.

10. International Data Transfers

If you access Pickup from outside the United States, your information may be transferred and processed in the U.S.
We take appropriate measures to ensure such transfers comply with data protection laws (e.g., using standard contractual clauses).

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or laws.
We will notify you by updating the “Effective Date” and, if significant, by sending a notice via email or app notification.

12. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us:

Cinch Sports, Inc.
Email: privacy@downloadpickup.com